Thursday, July 17, 2014

Phone issue or request? Contact the HelpDesk. #AnnounceIT

Phone issue or request

The fastest way to get help with your phone is to contact the HelpDesk. Although staff members in I.S. enjoy hearing from you, after you tell them what's going on, they have to report it to the HelpDesk for it to be added to our SchoolDude ticketing system. Why not cut-out the middleman?
#ReportIT - Call (765) 658-4294 - Email (or Google Chat) HelpDesk@depauw.edu 

IT KnowledgeBase

Information about the New phone system can be found 24/7 on the IT KnowledgeBase, including:

  • Feature list
  • PIN information
  • Call handling
  • Voicemail
  • CommPortal
  • FAQs
  • Metronet reference guides
  • Wireless headset information